Privacy policy

Privacy Policy

Last updated: 30 January 2026

1. Introduction

We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how Play Pack (“we”, “us”, “our”) collects, uses, stores, and protects personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

This policy applies to all users of our website playpack.co.za, including customers, parents, therapists, teachers, and visitors.

2. What Is Personal Information?

Personal information refers to any information that identifies or can reasonably identify you, including but not limited to:

• Full name and surname
• Email address
• Contact number
• Physical and delivery address
• Billing information
• Order and purchase history
• IP address and website usage data

3. Personal Information We Collect

We may collect personal information when you:

• Create an account or place an order on our website
• Contact us via email, WhatsApp, or contact forms
• Subscribe to newsletters or marketing communications
• Interact with our website (cookies and analytics)

4. How We Use Your Personal Information

We collect and process personal information for lawful purposes, including:

• Process and deliver orders
• Communicate with you regarding purchases, enquiries, or support
• Improve our products, services, and website functionality
• Comply with legal and regulatory obligations
• Send marketing communications (only where consent has been given)

5. Lawful Basis for Processing

We process personal information in terms of POPIA based on:

• Your consent
• The performance of a contract (e.g. fulfilling an order)
• Legal obligations
• Legitimate business interests, where these do not override your rights

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website performance and user experience
• Understand how visitors use our website

You may adjust your browser settings to refuse cookies. Some website features may not function optimally without them.

7. Sharing of Personal Information

We do not sell or trade personal information.

We may share personal information only with:

• Delivery and courier service providers
• Payment gateways and financial institutions
• Website hosting and IT service providers
• Regulatory authorities where required by law

All third parties are required to protect your personal information and process it only for the agreed purpose.

8. Protection and Security of Personal Information

We take reasonable technical and organizational measures to protect personal information against:

• Loss, misuse, unauthorized access, disclosure, or destruction

These measures include secure servers, access controls, and trusted service providers.

9. Retention of Personal Information

We retain personal information only for as long as:

• It is necessary for the purpose for which it was collected, or
• Required by law

Thereafter, information is securely deleted or anonymised.

10. Your Rights Under POPIA

You have the right to:

• Request access to your personal information
• Request correction or deletion of personal information
• Object to the processing of personal information
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Information Regulator of South Africa

11. Children’s Personal Information

Our products and services are aimed at families and children; however, we only collect personal information from parents or legal guardians. We do not knowingly collect personal information directly from children without appropriate consent.

12. Marketing Communications

You will only receive marketing communications if you have opted in. You may unsubscribe at any time by using the unsubscribe link or contacting us directly.

13. Cross-Border Transfers

If personal information is transferred outside South Africa, we ensure that appropriate safeguards are in place in line with POPIA requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the updated date indicated at the top.

15. Contact Details

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Play Pack
Email: info@playpack.co.za
Contact number: +27 63 720 4356

You may also contact the Information Regulator of South Africa at:
📧 inforeg@justice.gov.za
🌐 www.justice.gov.za/inforeg